Habib Bank Limited (HBL), one of Pakistan’s leading banks, is offering an exciting opportunity for aspiring professionals. The Phone Banking Officer role is ideal for individuals seeking a dynamic work environment, professional growth, and hands-on experience in customer service and banking operation.
Latest Habib Bank Limited Jobs 2025 Overview
- Hiring Authority: Habib Bank Limited
- Industry: Banking/Financial Services
- Functional Area: Client Services & Customer Support
- Positions Available: 15
- Job Type: Contract
- Job Location: Karachi, Lahore, Pakistan
- Shift: Rotating
- Application Deadline: March 24, 2025
Who is a Phone Banking Officer at HBL – Key Responsibilities
A Phone Banking Officer (PBO) at Habib Bank Limited (HBL) is a customer service representative responsible for handling customer inquiries, resolving banking issues, and promoting financial products through phone calls. This role is entry-level and ideal for individuals looking to start a career in the banking sector.
Key Responsibilities of a Phone Banking Officer at HBL
A Phone Banking Officer at HBL is expected to:
- Provide customer support by handling queries related to accounts, transactions, and banking services.
- Maintain high-quality service standards by ensuring accuracy, courtesy, and efficiency.
- Manage incoming and outgoing calls as per assigned targets.
- Ensure confidentiality of customer and company information.
- Participate in training sessions to enhance banking knowledge and customer service skills.
HBL Eligibility Criteria for Phone Banking Officer Jobs 2025
Candidates must meet the following eligibility criteria to qualify for the Phone Banking Officer role at HBL:
Educational Qualification
- Bachelor’s degree in Business Management, Commerce, or Arts.
Gender Requirement
- HBL is currently seeking male candidates for the Phone Banking Officer role. This could be due to job nature, shift timings, or organizational requirements.
Age Limit
- Candidates applying for this role must be between 20 and 35 years old. This ensures that applicants are within the optimal age bracket for entry-level banking roles, where adaptability, enthusiasm, and willingness to learn are key factors.
Skills Required
- Strong verbal communication and customer-centric approach.
- Ability to multitask and perform under pressure.
- Basic computer proficiency, preferably with knowledge of banking systems.
- Previous customer service experience is an advantage but not mandatory.
Experience Required
- Fresh Graduates: If you have recently completed your bachelor’s degree and have no prior job experience, you can still apply. HBL provides on-the-job training to help new employees develop the necessary skills.
- Experienced Candidates (Up to 2 Years): If you have up to two years of experience in customer service, banking, or call center roles, it will be considered an advantage. Candidates with prior experience in phone banking or customer support may have a competitive edge.
How to Apply Online for HBL Phone Banking Officer Jobs 2025
Follow these steps to apply online for the HBL Phone Banking Officer position:
- Visit the Official Website – Go to HBL’s official careers portal.
- Create an Account – Sign up or log in to your existing account.
- Search for the Job – Enter Phone Banking Officer in the search bar.
- Read the Job Description – Review the eligibility criteria, responsibilities, and requirements.
- Fill Out the Application Form – Enter your personal details, education, and work experience.
- Upload Required Documents – Attach your CV/Resume, CNIC, and academic certificates.
- Submit the Application – Double-check your details and click Submit.
- Check Your Email – HBL will contact shortlisted candidates via email or phone for the next steps.
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HBL Phone Banking Officer Selection Process 2025
The HBL Phone Banking Officer selection process consists of four key phases, ensuring that only the most qualified candidates are selected.
- Shortlisting of Eligible Candidates
- Aptitude Test
- Initial HR Interview
- Final Interview
Shortlisting of Eligible Candidates
HBL reviews applications to shortlist candidates who meet the educational, experience, and age criteria. Only shortlisted applicants receive an email or call for the next stage
Aptitude Test – What to Expect?
After the candidates are shortlisted, the aptitude test is usually conducted online or at HBL assessment centers. It is designed to assess a candidate’s problem-solving ability, communication skills, and analytical thinking. It typically includes:
| Section | Topics Covered | Focus Area |
|---|---|---|
| English Languag |
| Communication & Language Skills |
| Basic Mathematics |
| Numerical Ability & Problem-Solving |
| Logical Reasoning |
| Critical Thinking & Logic |
| Analytical Thinking |
| Decision-Making & Reasoning |
| Basic Computer Skills & Banking Systems (Preferred) |
| Computer Literacy & Banking Awareness |
Initial HR Interview
Candidates who pass the test proceed to an HR interview to evaluate communication skills, customer service approach, and problem-solving abilities.
Final Interview (Managerial Round)
The final stage is a managerial interview to assess customer handling, sales ability, and banking knowledge. Candidates who succeed receive a job offer and training before officially joining HBL.
Conclusion
A Phone Banking Officer at HBL plays a crucial role in ensuring excellent customer service and promoting banking products. If you’re looking for a fast-paced, customer-focused career in banking, this is a great opportunity to start your journey at Habib Bank Limited.
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